Xfinity Responds After Massive Comcast Outages Reported In Chicago, Illinois Area – NBC Chicago


About three hours after Comcast Xfinity customers in Illinois, Indiana and the Chicago area reported widespread internet outages, Xfinity responded on Twitter, saying a network issue was to blame.

“Some customers experience intermittent service interruptions due to a network problem”, @XfinitySupport tweeted just after 10 a.m. “Our teams are actively working to bring affected customers back online as we continue to investigate. We apologize to those who have been affected.”

Xfinity customers in Illinois, Indiana and other parts of the country took to Twitter and Reddit Tuesday morning to report widespread blackouts.

According to, there was a peak of outages reported from around 7 a.m. At 8:40 a.m., some customers reported that their service had come back online.

“The current issue affecting your service is being resolved,” Xfinity wrote on Twitter at around 10:10 am. “Please check your service to make sure you are back up and running. If you are still having problems, please wait and we will connect you to an agent. Thank you for your patience.

At 10:43 a.m., Xfinity tweeted that the service was being restored:

The outage appeared to primarily affect Comcast’s Xfinity Internet, TV and phone customers.

“Is anyone else in Chicago / Chicagoland having trouble with their Xfinity Internet?” RyanAspire asked on Reddit, following: “Edit: This looks like a nationwide outage. To anyone telecommuting, enjoy your late check out / day off.”

Customers also reported outages in New York, New Jersey and Philadelphia on Tuesday morning.

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