Chicagoans ‘humiliated’ by massive Xfinity outage – NBC Chicago


A massive Xfinity internet, phone and cable outage affected tens of thousands of customers from coast to coast this week.

While customers in the Chicago area began reporting outages around 7 a.m. Tuesday, outages were reported in California as early as Monday evening.

Many Illinois customers reported the service being restored before 9 a.m. on Tuesday.

The issue revealed a critical communication challenge with law enforcement and municipalities who have had to alert Xfinity customers to use their cell phones in an emergency to contact police.

Meanwhile, the non-emergency line at the Bartlett Police Department went down for at least an hour, forcing all affected residents to use the 911 emergency line for any questions.

Radio stations like WBBM 780 AM and 670 The Score were cut off for about 30 minutes due to the outage.

Chicago client Alan Osinski said the experience was a lesson in humility.

“The callers couldn’t call and they couldn’t complain about the Bears, so my morning was completely ruined this morning,” Osinski said. “I configured my alarm through the Alexa home system. The alarm did not go off. “

Osinski said some of his friends couldn’t work from home.

“You almost have to take a step back and realize how much you matter and that the whole economy depends on the Internet itself to function on a day-to-day basis,” Osinski said.

Comcast, the parent company of NBCUniversal, released this statement Tuesday afternoon:

“Previously, some customers experienced intermittent service outages as a result of a network issue. We have resolved the issue and service is now restored for affected customers as we continue to investigate the root cause. We apologize to those who have been affected. “

Professor Randall Barry, Chair of Electrical and Computer Engineering at Northwestern University, suggests having more than one supplier, but admits that this may not be practical for the average consumer.

A cell phone with hotspot function is another option when the internet goes out.

“At one point you had separate networks. You had the telephone network, you had the Internet, you maybe had your cable TV network. Now it’s all basically on the same infrastructure, ”Berry said. “There are many more advantages to having this common infrastructure. We can run things much more efficiently, but that exposes it to this type of problem. “

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